Hello,
Thanks for contacting our Community. This is Alison from GE. I am happy to assist you.
Product failure rate or life of a product is not possible to determine. Frequency of use, environment, use and care, etc. all determine the life of a product.
Please be assured that GE has established high standards in appliance quality and design, however, if service is required we offer GE Factory Service via on- line scheduling or by calling 1-800-432-2737.
To schedule an appointment, just click on the link below:
http://www.geappliances.com/service_and_support/service/
Let us know if you have any further questions or concerns. We are always glad to be of assistance.
Sincerely,
Alison
